30 Days Standard Return Policy:
At Contractors Commercial, our goal is to ensure your complete satisfaction with your purchase. If are you not 100% satisfied with your purchase, you can return your order to Contractors Commercial within 30 days of purchase date for return.
You have the option of exchanging the items(s) or receiving a refund for the full amount of the items if meets the conditions below. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Please allow 7-10 days for credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from receiving the order back.
Please read all conditions below. If conditions are not met, Contractors Commercial reserves the right to refuse the return or to charge a restocking fees not less than 25%. Restocking fees also apply for special order products, assembly items and poles.
- Request an RMA number by sending an email to firstname.lastname@example.org attention RMA department indicating the order number, item(s) to be returned / exchanges and the reason for the exchange or return.
- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals and accessories.
- RMA numbers are valid for 10 days.
- The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
- If the item(s) are drop shipped ContractorsCommercial reserves the right to charge a restocking fee equal to the amount charged to them by the drop shipper
- If the returned item arrives damaged and not in resellable condition ContractorsCommercial reserves the right to charge up to 100% of the total order value
Note: we recommend you ship via insured ground service with tracking information. We are not responsible for lost or damaged packages.
7-Days Claim Policy for Damaged/Incorrect Shipments
ContractorsCommercial.com will replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 7 Business days of delivery.
For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to ContractorsCommercial.com. ContractorsCommercial.com may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.
When ordering from ContractorsCommercial.com, customer is responsible for customs, duties and taxes. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
*For orders suspected as fraud an email will be sent to the customer verifying the charge and requesting authentication of billing information. We will hold and not process any orders we deem as fraudulent without proper verification. If the order is found or suspected with good cause to be fraud ContractorsCommercial reserves to right to report all instances to authorities and investigate. Also if an order is held for review and proper documentation is not submitted for review and a chargeback appears on the charge ContractorsCommercial reserves the right to charge a restocking fee equal to the one charged to us by the vendor for the release of the held items ONLY if the charge was not fraud and the customer chose not to verify the authenticity.
*We are not responsible nor liable for shipments lost in transit nor will we provide any kind of replacement nor refund. For items lost in transit the fault entirely lies with the transit/shipping company and all claims must be filed with them
*If an order is cancelled ContractorsCommercial reserves the right to charge a restocking fee equal to that which is charged by the drop shipper